Overview
Last updated: 25 June 2026
The Hay Handyman, referred to as “we”, “our” or “us”, is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, why we collect it, how we use it, how long we keep it and the rights you have under UK data protection law.
This policy applies when you use our website, submit a form, request a quote, make an enquiry, place an order, contact us directly or otherwise use our services.
Who We Are
The Hay Handyman is the controller of personal information collected through this website and in connection with our services.
If you have any questions about how your information is handled, you can contact us using the details at the bottom of this policy.
Information We Collect
We may collect personal information directly from you, automatically through the website, or through trusted services we use to operate our business.
| Type of Information | Examples |
|---|---|
| Contact details | Name, email address, telephone number, mobile number and property address. |
| Enquiry and project details | Job descriptions, service requests, budget details, preferred contact method, photographs, documents and notes you choose to provide. |
| Order and payment information | Order details, payment status, delivery details and invoice information. Card payments are processed securely by Stripe and we do not store full card details. |
| Website usage information | Pages viewed, visit dates and times, landing pages, referrers, IP address, browser information, device information, session identifier and recent activity time. |
| Business records | Customer records, job records, quotations, invoices, messages, notes, testimonials and project information. |
Information You Provide
When you contact us, request a quotation, submit a form or place an order, you may voluntarily provide information including:
- Your name
- Your email address
- Your telephone or mobile number
- Your property address
- Details about your project, enquiry or order
- Your preferred contact method
- Photographs, files or documents you choose to send
- Testimonials or feedback you choose to submit
We use this information to respond to you, provide quotations, arrange visits, carry out work, process orders, manage customer records and communicate with you about your request.
Website Analytics and Active Viewer Information
We collect limited first-party website analytics to help us understand how visitors use our website and to help keep the website secure.
This analytics information is stored on our own systems. We do not use Google Analytics or third-party advertising analytics.
Information we may record includes:
- The pages you visit
- The date and time of visits
- The first page visited during your session
- The website that referred you to us, where available
- Your browser and device information
- Your IP address
- An anonymous session or visitor identifier
- Your most recent activity time while using the website
We use this information to measure page usage, identify popular content, improve the website, diagnose technical issues, detect automated or suspicious traffic and understand how many visitors are actively using the website.
We do not use this information for advertising or behavioural marketing.
Forms, Orders and Project Information
Some forms on this website may be processed directly through our own website systems or provided through Cognito Forms.
When a form is submitted, the information may be emailed to The Hay Handyman and, where relevant, copied to the person submitting the form. Some form data may also be stored securely in a database.
Information may also be stored in systems used for business administration, job management, customer communication, ordering, delivery tracking, project records and payment processing.
Customer details may also be stored and managed using Workever for business administration, job management and customer communication.
Legal Basis for Processing
We only collect and use personal information where we have a lawful basis under UK GDPR.
| Lawful Basis | How It Applies |
|---|---|
| Contract | To provide quotations, arrange work, carry out services, process orders and manage customer requests. |
| Legitimate interests | To manage our business, respond to enquiries, improve the website, maintain security, prevent misuse and keep appropriate business records. |
| Legal obligation | To comply with tax, accounting, regulatory and legal requirements. |
| Consent | Where you choose to submit optional information, testimonials, photographs or where consent is otherwise required. |
How We Use Your Information
We use the information we collect to:
- Respond to enquiries and quotation requests
- Arrange appointments and site visits
- Prepare estimates, quotations and invoices
- Carry out agreed work and manage customer projects
- Process orders, deliveries and payments
- Send customer communications relating to enquiries, orders or services
- Manage testimonials, completed projects and website content
- Improve our website, services and customer experience
- Monitor website performance and security
- Detect spam, automated traffic, misuse or unlawful activity
- Maintain business, tax and accounting records
- Comply with legal obligations
Data Retention
We keep personal information only for as long as reasonably necessary for the purpose it was collected.
This may include retaining information to respond to enquiries, complete work, manage customer relationships, maintain project records, comply with tax or accounting requirements, resolve disputes, protect the website and meet legal obligations.
Website analytics records may be retained for as long as reasonably necessary to analyse website usage, maintain security and investigate technical issues. When no longer required, information will be deleted, destroyed or anonymised where appropriate.
Your Rights
Under UK data protection law, you have rights regarding your personal information.
These may include the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to processing in certain circumstances
- Request transfer of your information where applicable
- Withdraw consent where processing is based on consent
If you wish to exercise any of these rights, please contact us using the details below.
If you are unhappy with how we handle your personal information, you have the right to complain to the Information Commissioner’s Office, known as the ICO.
Security
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, disclosure, alteration or destruction.
Access to stored information is restricted to authorised personnel where required for business, website, customer service or legal purposes.
No method of electronic transmission or storage is completely secure. While we cannot guarantee absolute security, we take reasonable steps to protect the information we hold.
Children’s Privacy
This website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version will be published on this website and the latest revision date will be shown at the top of the policy.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
Email: privacy@thehayhandyman.com